Q: I am a homeowner. Does this new law mean that I can’t install or service locks on my own house?
A: NO. Property owners and their employees (not independent contractors!) may still provide locksmith services on their own property, even if they are not the occupants. There is also an exemption for “good Samaritans” offering assistance without pay or other consideration.
Q: I know someone who is providing locksmith services without a license. What should I do?
A: You should tell the person about the law and pass along our contact information so that they can apply for a license. You should also report that person’s name and contact information to the Board. We will begin with a warning letter advising them to obtain a license or cease providing locksmith services.
Q: I have a complaint to provide about locksmith services that were provided to me. I believe that the work was shoddy or the business practices of the locksmith were unfair. What should I do?
A: Send a letter to the Board, along with a copy of your invoice. If you have their license number, that would also be helpful. The Board will attempt to get the other side of the story and either arbitrate a fair solution or initiate disciplinary action.